Frequently Asked Questions

To create an account first click on the “Sign in with Slack” button at the t of the screen.

 

You will then be directed to a screen where you can sign into your designated workplace. After which you will land on a page where you will authorize Shared2FA to connect to Slack and access your account.


Now you have created your account and will be directed to the User Dashboard, that looks like this.

Shared2FA has not been installed in Slack yet, so now click the “Add to Slack Button.” After which you can again give Shared2FA access to your slack account.

Now your dashboard will look like this.

Shared2FA is an application that provides you with a virtual phone number. You use the virtual phone number on other websites that require 2-Factor Authentication. Those authentication messages then go through Shared2FA, which will post them to a Slack channel of your choosing.

Shared2FA costs $6 a month or $60 a year per profile you create. For example, if you have one phone profile and one authenticator profile associated with your account, that would be two profiles, which would be $12 a month or $120 a year.

If you have two employees who need access to your bank, and five employees that need access to your Amazon Vendor Central account, then you would need two separate phone numbers (or profiles) – one for each group of people.

If the same group of employees needed access to both your bank, and your Amazon Vendor Central account, you could assign both services to a single phone number and Slack channel.

Yes, absolutely!

Security is not a simple yes / no question. In some ways Shared2FA could be considered more secure than using a mobile phone because it is not vulnerable to cell phone cloning. In other ways, it could be considered less secure because the message could be delivered to multiple people.

Within Shared2FA, we use top-notch security in everything, from encrypting all data and communication, to restricting access to servers. Feel free to contact us if you have any specific questions.

Shared2FA can receive phone calls as a means of 2-factor authentication. The Shared2FA app will transcribe phone calls and send them directly to the  Slack channel associated with that number. It will also give you a link where you can listen to the audio from that call.

As mentioned above, the Shared2FA app transcribes voice calls, but can only accurately do so in American English. Along with the transcribed message, the Shared2FA app will also send a link where you can listen to the call that was made. For example, your 2-factor authentication messages are sent via a phone call in Dutch. The transcribed message appearing in your Slack channel will appear to be strange, and won’t make sense, but there will be a link where you can listen to the call that includes the code needed for logging in.

The Shared2FA app will transcribe phone calls and deliver them directly into the slack channel. This allows users to use the “phone call’ option as well as the text message option. This also means that anyone could call that number and whatever they say would be transcribed into the slack channel. In the event that strange text is being delivered, it is most likely just a spam call. In the event that you are receiving a lot of spam, reach out to support.

Sometimes certain apps have a hard time sending SMS messages to the Shared2FA app. Google and Microsoft are examples. To overcome this, just set the 2-factor authentication method as Phone Call instead of Text Message. This will allow you to receive your 2-factor authentication messages.